{"id":1012,"date":"2023-02-13T15:21:17","date_gmt":"2023-02-13T14:21:17","guid":{"rendered":"https:\/\/elementor.043arts.nl\/?post_type=praktijkinformatie&#038;p=1012"},"modified":"2026-08-29T08:17:11","modified_gmt":"2026-08-29T06:17:11","slug":"complaints-procedure","status":"publish","type":"praktijkinformatie","link":"https:\/\/huisartsomdehoek.nl\/en\/praktijkinformatie\/klachtenprocedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1012\" class=\"elementor elementor-1012\" data-elementor-post-type=\"praktijkinformatie\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3077fb4b e-flex e-con-boxed e-con e-parent\" data-id=\"3077fb4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68a7f10 elementor-widget elementor-widget-heading\" data-id=\"68a7f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2191a94 e-flex e-con-boxed e-con e-parent\" data-id=\"2191a94\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db7549e e-con-full e-flex e-con e-child\" data-id=\"db7549e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-12673ec e-con-full e-flex e-con e-child\" data-id=\"12673ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4f022 elementor-widget elementor-widget-heading\" data-id=\"2a4f022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89d51b3 elementor-widget elementor-widget-text-editor\" data-id=\"89d51b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are dissatisfied, we appreciate you discussing it with us. When we are aware of your dissatisfaction, we can try to resolve it for you.<\/p><p>If this is difficult for you or you cannot come to a solution with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer may try to mediate the complaint. The complaints officer does not take sides and therefore has no judgement. Everything you tell the complaints officer is confidential. You can use the complaint form on the SKGE website. If necessary, the complaints officer can be reached at telephone number 088 0229190.<\/p><p>If you cannot reach an agreement with your GP and with mediation by the complaints officer, you can request a ruling on your complaint from the GP Care Disputes Committee. This independent committee consists of a chairman (lawyer) and members on behalf of patients and members on behalf of GPs. The committee is assisted by an official secretary who is also a lawyer.<\/p><p>The verdict of the disputes body is binding. More information can be found in the leaflet in the waiting room and at<strong>\u00a0<a href=\"http:\/\/www.klachtenhuisarts.nl\/\" target=\"_blank\" rel=\"noopener noreferrer\">SKGE<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-659f242 e-flex e-con-boxed e-con e-parent\" data-id=\"659f242\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-835a126 e-con-full e-flex e-con e-child\" data-id=\"835a126\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-31209f7 e-con-full e-flex e-con e-child\" data-id=\"31209f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-585ca78 elementor-widget elementor-widget-image\" data-id=\"585ca78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1448\" height=\"1086\" src=\"https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2026\/08\/Klachten.webp\" class=\"attachment-full size-full wp-image-4471\" alt=\"\" srcset=\"https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2026\/08\/Klachten.webp 1448w, https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2026\/08\/Klachten-300x225.webp 300w, https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2026\/08\/Klachten-1024x768.webp 1024w, https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2026\/08\/Klachten-768x576.webp 768w, https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2026\/08\/Klachten-16x12.webp 16w\" sizes=\"(max-width: 1448px) 100vw, 1448px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dccdfa1 e-con-full e-flex e-con e-child\" data-id=\"dccdfa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c605dd1 fluentform-widget-submit-button-right fluent-form-widget-step-header-yes fluent-form-widget-step-progressbar-yes fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"c605dd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-inherit-theme-style fluentform_wrapper_4'><form data-form_id=\"4\" id=\"fluentform_4\" class=\"frm-fluent-form fluent_form_4 ff-el-form-top ff_form_instance_4_1 ff-form-loading ffs_inherit_theme\" data-form_instance=\"ff_form_instance_4_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Complaint<\/legend>        <div\n                style=\"display: none!important; position: absolute!important; transform: translateX(1000%)!important;\"\n                class=\"ff-el-group ff-hpsf-container\"\n        >\n            <div class=\"ff-el-input--label asterisk-right\">\n                <label for=\"ff_4_item_sf\" aria-label=\"Contact\">\n                    Contact                <\/label>\n            <\/div>\n            <div class=\"ff-el-input--content\">\n                <input type=\"text\"\n                       name=\"item_4__fluent_sf\"\n                       class=\"ff-el-form-control\"\n                       id=\"ff_4_item_sf\"\n                \/>\n            <\/div>\n        <\/div>\n                <input type=\"hidden\" id=\"__fluent_protection_token_4\" class=\"fluent-form-token-field\" name=\"__fluent_protection_token_4\">\n        <input type='hidden' name='__fluent_form_embded_post_id' value='1012' \/><input type=\"hidden\" id=\"_fluentform_4_fluentformnonce\" name=\"_fluentform_4_fluentformnonce\" value=\"7659f9550a\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/praktijkinformatie\/1012\" \/><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-4_1\" ><h2 class=\"elementor-heading-title elementor-size-default\">Report a complaint<\/h2><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2'><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_input_voornaam_praktijk' id='label_ff_4_input_voornaam_praktijk' aria-label=\"First name\">First name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_voornaam_praktijk\" class=\"ff-el-form-control\" data-name=\"input_voornaam_praktijk\" id=\"ff_4_input_voornaam_praktijk\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_input_achternaam_praktijk' id='label_ff_4_input_achternaam_praktijk' aria-label=\"Surname\">Surname<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_achternaam_praktijk\" class=\"ff-el-form-control\" data-name=\"input_achternaam_praktijk\" id=\"ff_4_input_achternaam_praktijk\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_2'><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_dropdown_geslacht' id='label_ff_4_dropdown_geslacht' aria-label=\"Gender\">Gender<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_geslacht\" id=\"ff_4_dropdown_geslacht\" class=\"ff-el-form-control\" data-name=\"dropdown_geslacht\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_4_dropdown_geslacht\"><option value=\"\">What is your gender?<\/option><option value=\"Man\"  >Man<\/option><option value=\"Vrouw\"  >Woman<\/option><option value=\"X\"  >X<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_input_geboortedatum_praktijk' id='label_ff_4_input_geboortedatum_praktijk' aria-label=\"Date of birth\">Date of birth<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_geboortedatum_praktijk\" class=\"ff-el-form-control\" data-name=\"input_geboortedatum_praktijk\" id=\"ff_4_input_geboortedatum_praktijk\"  aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_3\"  class='ff-t-container ff-column-container ff_columns_total_2'><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_email' id='label_ff_4_email' aria-label=\"Email address\">Email address<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_4_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_phone' id='label_ff_4_phone' aria-label=\"Phone number\">Phone number<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" class=\"ff-el-form-control ff-el-phone\" type=\"tel\" data-name=\"phone\" id=\"ff_4_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=\"false\"><\/div><\/div><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_4_input_text' id='label_ff_4_input_text' aria-label=\"Subject\">Subject<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" data-name=\"input_text\" id=\"ff_4_input_text\"  aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_4_description' id='label_ff_4_description' aria-label=\"Message\">Message<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_4_description\" name=\"description\" id=\"ff_4_description\" class=\"ff-el-form-control\" rows=\"5\" cols=\"1\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_no_style wpf_has_custom_css\"  aria-label=\"Shipping\">Shipping<\/button><\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><div id='fluentform_4_errors' class='ff-errors-in-stack ff_form_instance_4_1 ff-form-loading_errors ff_form_instance_4_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_4_1 = {\"id\":\"4\",\"ajaxUrl\":\"https:\\\/\\\/huisartsomdehoek.nl\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_4_1\",\"form_id_selector\":\"fluentform_4\",\"rules\":{\"input_voornaam_praktijk\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dit veld is vereist\",\"global\":true}},\"input_achternaam_praktijk\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dit veld is vereist\",\"global\":true}},\"dropdown_geslacht\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dit veld is vereist\",\"global\":true}},\"input_geboortedatum_praktijk\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dit veld is vereist\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":true,\"global_message\":\"Dit veld is vereist\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":true,\"global_message\":\"Dit veld moet een geldig e-mailadres bevatten\"}},\"phone\":{\"required\":{\"value\":false,\"global\":true,\"message\":\"This field is required\",\"global_message\":\"Dit veld is vereist\"},\"valid_phone_number\":{\"value\":false,\"global\":true,\"message\":\"Phone number is not valid\",\"global_message\":\"Telefoonnummer is niet geldig\"}},\"input_text\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"Dit veld is vereist\",\"global\":true}},\"description\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"Dit veld is vereist\",\"global\":true}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n                        <\/div>\n\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"template":"elementor_header_footer","zichtbaarheid":[],"class_list":["post-1012","praktijkinformatie","type-praktijkinformatie","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/huisartsomdehoek.nl\/en\/wp-json\/wp\/v2\/praktijkinformatie\/1012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/huisartsomdehoek.nl\/en\/wp-json\/wp\/v2\/praktijkinformatie"}],"about":[{"href":"https:\/\/huisartsomdehoek.nl\/en\/wp-json\/wp\/v2\/types\/praktijkinformatie"}],"version-history":[{"count":6,"href":"https:\/\/huisartsomdehoek.nl\/en\/wp-json\/wp\/v2\/praktijkinformatie\/1012\/revisions"}],"predecessor-version":[{"id":4472,"href":"https:\/\/huisartsomdehoek.nl\/en\/wp-json\/wp\/v2\/praktijkinformatie\/1012\/revisions\/4472"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/huisartsomdehoek.nl\/en\/wp-json\/wp\/v2\/media\/1041"}],"wp:attachment":[{"href":"https:\/\/huisartsomdehoek.nl\/en\/wp-json\/wp\/v2\/media?parent=1012"}],"wp:term":[{"taxonomy":"zichtbaarheid","embeddable":true,"href":"https:\/\/huisartsomdehoek.nl\/en\/wp-json\/wp\/v2\/zichtbaarheid?post=1012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}