{"id":1012,"date":"2023-02-13T15:21:17","date_gmt":"2023-02-13T14:21:17","guid":{"rendered":"https:\/\/elementor.043arts.nl\/?post_type=praktijkinformatie&#038;p=1012"},"modified":"2024-04-08T20:36:18","modified_gmt":"2024-04-08T18:36:18","slug":"complaints-procedure","status":"publish","type":"praktijkinformatie","link":"https:\/\/huisartsomdehoek.nl\/en\/praktijkinformatie\/klachtenprocedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1012\" class=\"elementor elementor-1012\" data-elementor-post-type=\"praktijkinformatie\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3077fb4b e-flex e-con-boxed e-con e-parent\" data-id=\"3077fb4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68a7f10 elementor-widget elementor-widget-heading\" data-id=\"68a7f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29583863 e-flex e-con-boxed e-con e-parent\" data-id=\"29583863\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d260348 e-con-full e-flex e-con e-child\" data-id=\"4d260348\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a0b9127 box-shadow-backdrop elementor-widget elementor-widget-image\" data-id=\"4a0b9127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy.png\" class=\"attachment-full size-full wp-image-1041\" alt=\"\" srcset=\"https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy.png 800w, https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy-300x200.png 300w, https:\/\/huisartsomdehoek.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy-768x512.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6999473 e-con-full e-flex e-con e-child\" data-id=\"6999473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2139077f elementor-widget elementor-widget-heading\" data-id=\"2139077f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-506f27a5 elementor-widget elementor-widget-text-editor\" data-id=\"506f27a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are dissatisfied, we appreciate you discussing it with us. When we are aware of your dissatisfaction, we can try to resolve it for you.<br \/>\u00a0<br \/>If this is difficult for you or you cannot come to a solution with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer may try to mediate the complaint. The complaints officer does not take sides and therefore has no judgement. Everything you tell the complaints officer is confidential. You can use the complaint form on the SKGE website. If necessary, the complaints officer can be reached at telephone number 088 0229190.<br \/>\u00a0<br \/>If you cannot reach an agreement with your GP and with mediation by the complaints officer, you can request a ruling on your complaint from the GP Care Disputes Committee. This independent committee consists of a chairman (lawyer) and members on behalf of patients and members on behalf of GPs. The committee is assisted by an official secretary who is also a lawyer.<br \/>\u00a0<br \/>The verdict of the disputes body is binding. More information can be found in the leaflet in the waiting room and at<strong>\u00a0<a href=\"http:\/\/www.klachtenhuisarts.nl\/\" target=\"_blank\" rel=\"noopener noreferrer\">SKGE<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e6df07 elementor-widget elementor-widget-global elementor-global-2730 elementor-widget-jet-form-builder-form\" data-id=\"1e6df07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-form-builder-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link rel='stylesheet' id='wp-block-library-css' href='https:\/\/huisartsomdehoek.nl\/wp-includes\/css\/dist\/block-library\/style.min.css?ver=9462966632b1e973ac6ec5849fe2b9b6' media='all' \/>\n<style id=\"jet-form-builder-2703-inline-css\"><\/style><form  class=\"jet-form-builder layout-column submit-type-ajax\" 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