If you are dissatisfied, we appreciate you discussing it with us. When we are aware of your dissatisfaction, we can try to resolve it for you.
If this is difficult for you or you cannot come to a solution with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer may try to mediate the complaint. The complaints officer does not take sides and therefore has no judgement. Everything you tell the complaints officer is confidential. You can use the complaint form on the SKGE website. If necessary, the complaints officer can be reached at telephone number 088 0229190.
If you cannot reach an agreement with your GP and with mediation by the complaints officer, you can request a ruling on your complaint from the GP Care Disputes Committee. This independent committee consists of a chairman (lawyer) and members on behalf of patients and members on behalf of GPs. The committee is assisted by an official secretary who is also a lawyer.
The verdict of the disputes body is binding. More information can be found in the leaflet in the waiting room and at SKGE.
We are open to new registrations at a residential address with postcode 2585 AND if you do not yet have a GP in The Hague. Please fill in the form completely.
Do you have any further questions? Then you can make a call-back appointment by phone.
Please contact our doctor's assistant for this.
You can view your data, either through the GP or online. Online, you can view your data with your phone or computer, wherever you are. You log in to a secure website or app. You will see key information such as your diseases, your medications and results of tests.
For less urgent complaints, you can send us an e-Consult. Our practice then usually answers your query within 48h. Since you don't call, this saves us incoming calls and helps us spread out crowds.
Contact the doctor's assistant or click on the button
MyHealth.net is an online environment that allows you to easily and quickly arrange health matters with your GP or pharmacy.
Check with your GP or pharmacy whether they offer MijnGezondheid.net. To complement the MijnGezondheid.net patient portal, you can use the MedGemak app.
As far as possible, request repeat prescriptions online. This saves the practice numerous phone calls. This directly saves time for our practice.
As far as possible, request repeat prescriptions online. This saves the practice numerous phone calls. This directly saves time for our practice.
Via MyHealth.net it is possible to access your medical records. It is possible to gain insight into the items below:
- Laboratory results
- Physical examination
- Access log
- Reporting
- Hypersensitivities and peculiarities
- My documents
- Current medication overview
Your (GP) doctor and pharmacies can connect their computers to the National Switch Point (LSP). Through the LSP, they can share your most important medical data. Another healthcare provider can view that medical data.
The video below briefly explains how the LSP works when you come to the GP surgery.
